Please read these terms carefully before booking with Aaz Travel.
Last updated: January 2026
These Terms & Conditions govern all bookings made with Aaz Travel ("we", "us", "our"), a UK-based, IATA accredited travel agency trading from 241a, 1st Floor, Whitechapel Road, London, E1 1BD. By making a booking with us, you accept these terms in full.
A booking is confirmed once we have received your details and, where applicable, a deposit or payment in full. Prices quoted are subject to change until a booking is confirmed and paid for.
Flexible payment plans may be available for certain packages (including Umrah & Hajj) — ask our team for details when booking.
Flights, hotels, transfers, visas and other services are frequently supplied by third-party airlines, hotels and ground operators. Their own terms and conditions, fare rules and cancellation policies will also apply to your booking, in addition to ours.
If you need to cancel or amend your booking, contact us as soon as possible. Any refund or change fee will depend on the specific policies of the airline, hotel or other supplier involved — these vary by fare type and are outside our control.
It is your responsibility to ensure you hold a valid passport, any required visas, and to check destination entry requirements. We can assist with visa guidance and applications as part of our Visa Services, but final responsibility for valid documentation rests with the traveller.
We strongly recommend that all travellers take out appropriate travel insurance covering medical expenses, cancellation, and baggage. Travel insurance is not automatically included unless specified in your package.
Exchange rates and fees for our Money Transfer and Travel Money services are confirmed with you before you commit to a transaction. Rates fluctuate and are subject to change until a transaction is completed.
We act as a booking agent for flights, hotels, and other travel services provided by third parties. While we take care in selecting reputable suppliers, we cannot be held liable for the acts, omissions, delays or cancellations of airlines, hotels, or other independent suppliers.
Questions about these terms can be directed to us at info@aaztravel.com, by phone on 020 8154 9513, or in person at our Whitechapel office.